"Samsung ML-2250D5 Premium Quality Compatible Toner Cartridge, 5,000 Pages, Black" Review

Average Reviews:

(More customer reviews)This was the first time I ever had an issue with an Amazon vendor. Based on my experience,I think this vendor needs to review their customer service. They provided no notification or tracking number when the item shipped. After waiting a reasonable period and not receiving the item, I contacted the vendor to inquire if it had been shipped. I was informed that it was. I then asked for the tracking number and determined that it was shipped but never accounted for once it left the loading dock. When I contacted the vendor for assistance, I was informed that it was my problem and I would have to deal with the shipper. When I contacted the shipper they opened an issue and after a week or two determined that it was lost. They instructed me to ask the vendor to open a claim.

I tried to contact the vendor and for days an answering machine told to send an email and they would get back to me in 3 to 5 business days. When I finally was able to reach a real person and told them that they would need to open a claim with the shipper, I was informed that I now was expected to send them an email explaining the situation before they would open a claim. Apparently, they were incapable of entering the information I just gave them over the phone.

I finally decided enough was enough and contacted Amazon. Amazon handled everything from there quickly, courteously and promptly, and they issued a refund in a matter of days. I'm still a very satisfied Amazon customer! ... but I will use another Amazon source for toner!

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Product Description:
Samsung ML-2250D5 Premium Quality Compatible Black Toner Cartridge designed to work in the ML 2250 Series printers. All our products are manufactured in ISO9001 factilities and are designed to meet or exceed the OEM specifications.

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